hy77's Privacy Policy
The security of your personal information is our top priority — your privacy is protected through SSL encryption and a strict data policy.
1. Introduction & Scope of Policy
hy77 ("we", "us", or "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains what personal information we collect, how we use and protect it, and what rights you have.
This policy applies to the hy77 website hy77.lat, its mobile version, and all related services. By using our platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
If this policy changes, we will notify you through the platform. Continued use of the platform after any change means you have accepted the updated policy.
2. What Information We Collect
hy77 collects only the information necessary to provide and improve its services. The different types of information are described below:
2.1 Information You Provide Directly
When you create an account or contact us, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Account login details (username and encrypted password)
- Payment-related information (bKash, Nagad, or Rocket number — full numbers are not stored)
- Identity verification documents (national ID card or passport, where applicable)
2.2 Automatically Collected Information
When you use the platform, the following information may be recorded automatically:
- IP address and device type
- Browser version and operating system
- Time spent on the platform and list of pages visited
- Transaction history and betting records
- Cookie and session data (see section 6 for details)
3. Purpose of Using Information
Your information is used only for specific and legitimate purposes. hy77 never sells your information to third parties.
Account Management
Your information is used for registration, login, account verification, and maintaining security.
Payment Processing
The necessary information is used to securely process deposits and withdrawals through bKash, Nagad, and Rocket.
Customer Support
Your information is used to resolve issues and answer questions through live chat or email.
Fraud Prevention
Your information is used to detect and prevent unauthorized account access, fraud, and suspicious activity.
Service Improvement
Collected data is analyzed to improve platform performance and user experience.
Legal Obligations
Information may be retained and presented as required to comply with applicable laws and regulations.
4. Information Sharing with Third Parties
hy77 never sells, rents, or exchanges your personal information under any circumstances. However, information may be shared with specific third parties in limited situations:
| Situation | Recipient | Purpose |
|---|---|---|
| Payment Processing | bKash, Nagad, Rocket | Verifying and completing transactions |
| Technology Services | Hosting and security providers | Platform operation and cybersecurity |
| Legal Obligations | Government authorities (where applicable) | Complying with lawful orders from courts or regulatory bodies |
| Fraud Prevention | Security expert team | Investigating suspicious activity |
Third-party service providers are contractually obligated to keep your information confidential and use it only for the specified purpose.
5. Data Protection & Security Measures
hy77 follows industry-standard security technologies and practices to protect your personal information. The key components of our security framework are:
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SSL/TLS Encryption: All data exchanged between the website and your browser is secured with 256-bit SSL encryption.
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Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
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Firewall & Intrusion Detection: A continuously running security monitoring system blocks unauthorized access.
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Regular Security Audits: Systems are periodically checked for any vulnerabilities.
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Access Controls: Only authorized staff can access user information, and only to the extent necessary.
However, it is not possible to guarantee 100% security for data transmitted over the internet. We therefore ask you: do not share your login details with anyone and always log out after use.
6. Cookie Policy
The hy77 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the site's functionality.
6.1 Types of Cookies
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Essential Cookies: Necessary for maintaining login sessions and running the platform's basic functions.
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Functionality Cookies: Help remember language preferences and account settings.
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Analytics Cookies: Collect anonymous data to understand how the platform is used and to improve services.
Most browsers offer the option to disable cookies. However, disabling essential cookies may prevent you from using some features of the platform.
7. Data Retention Period
We retain your personal information only for as long as necessary. Different retention periods apply to different types of information:
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Account Information: For as long as the account is active and for the period required to meet legal obligations after it is closed.
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Transaction Records: Retained for the period required under financial regulations.
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Log Files & Session Data: Deleted once the need for security and troubleshooting has passed.
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Support Communications: Retained until the issue is fully resolved.
8. Your Rights
As a hy77 user, you have the following rights over your own information:
Right to Access
You can request to know what information we hold about you.
Right to Rectification
You can request that incorrect or incomplete information be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted.
Right to Object to Processing
You can object to your information being processed for specific purposes.
Right to Data Portability
You can request your information in a structured, readable format.
Right to Restrict Processing
You can request that processing of your information be temporarily suspended during verification or an objection.
To exercise any of these rights, please contact our support team. In some cases, requests may not be fully fulfilled due to legal obligations or legitimate interests.
9. Privacy Protection for Minors
hy77 is a platform for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
An age verification process is followed at registration. If we become aware that information from a minor has been collected, that account and its data will be deleted immediately.
If you become aware that a minor has registered on our platform, please notify our support team immediately.
10. Policy Changes & Updates
hy77 may update this privacy policy as needed. We will post a notice on the platform before any changes take effect. For significant changes, a notification may be sent to your registered email.
Continued use of the platform after a policy change means you have accepted the updated policy. The latest policy will always be available on this page.
11. Contact Us
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:
24 hours, 7 days — support available in Bengali and English.
[email protected]
Our team generally tries to respond to your request as quickly as possible. For privacy-related requests, sending them by email is recommended.
For more information, please visit our Terms & Conditions and Responsible Gaming pages. This page is intended for those aged 21 and above only.