hy77 Terms & Conditions

General Information & Introduction

These Terms and Conditions ("Terms") apply to the use of the hy77 platform and all its services. By accessing this website or creating an account, you are considered to have agreed to every clause of these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

hy77 is a safe and reliable online betting and casino platform operated for users in Bangladesh. The platform keeps users' information and transactions secure through SSL encryption and fair play policies.

These Terms are written in English and shall be considered a legally binding agreement. hy77 reserves the right to modify these Terms at any time, and continued use of the platform after any changes means you have accepted the updated Terms.

Account Registration & Eligibility

2.1 Registration Requirements

To create an account on hy77, the following conditions must be met:

• You must be at least 21 years of age.
• Each person may open only one account. Opening multiple accounts is strictly prohibited.
• All information provided at registration must be accurate, complete, and your own.
• Opening an account in a third party's name or operating it on behalf of a third party is prohibited.
• If any information changes, hy77 must be notified immediately.

2.2 Identity Verification

hy77 may request documents to verify an account holder's identity at any time. Some account features may be restricted until the verification process is complete. Providing false information may result in the account being suspended or closed.

2.3 Account Security

It is your responsibility to keep your login credentials (username and password) confidential. You are personally responsible for all activity that takes place on your account. If you suspect unauthorized access, contact us immediately at [email protected].

Deposit & Withdrawal Policy

3.1 Payment Methods

hy77 currently supports the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service.
• Nagad — The digital wallet of Bangladesh Post Office.
• Rocket — Dutch-Bangla Bank's mobile banking wallet.

3.2 Deposit Limits

3.3 Withdrawal Limits & Timeframe

The minimum withdrawal amount is ৳500. Once a withdrawal request is approved, funds will generally reach your account within 30 minutes to 3 hours.

For withdrawals:

• The account must be fully verified.
• The wagering requirements of any applicable bonus must be fulfilled.
• Withdrawals can only be made to the same payment method used for the deposit.

3.4 Fraud & Misuse

If suspicious transactions, use of multiple accounts, or any fraudulent activity is detected, hy77 reserves the right to suspend the account, hold funds, or permanently close the account.

Bonus & Promotional Offers

4.1 Welcome Bonus

hy77 offers new members a 120% bonus on their first deposit, up to a maximum of ৳20,000.

4.2 Wagering Requirements

A 25x wagering requirement applies to the welcome bonus. Wagering is calculated on the bonus amount only, not on the deposit amount.

4.3 Bonus Usage Terms

• A user may claim only one welcome bonus.
• Bonus funds cannot be withdrawn directly — only after the wagering requirements have been met.
• hy77 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus misuse is suspected, the bonus and any associated winnings may be voided.
• Claiming a bonus from multiple accounts on the same device, IP address, or household is not permitted.

VIP Program & Rewards

hy77's VIP program has three tiers. Each tier offers regular weekly cashback and special benefits:

• Bronze: Up to 0.3% weekly cashback. Entry-level tier for regular players.
• Silver: Up to 0.7% weekly cashback. Mid-level tier for regular and active players.
• Gold: Up to 1.0% weekly cashback. Premium tier with the highest level of benefits.

Progression through VIP tiers depends on your activity and engagement on the platform. hy77 reserves the right to modify VIP tier conditions and benefits at any time.

Prohibited Activities

The following activities are strictly prohibited on the hy77 platform and, if detected, may result in account closure as well as legal action:

• Operating multiple accounts or accessing a third party's account.
• Using bots, automated software, or any artificial means to use the platform.
• Using any form of cheating, collusion, or fraudulent game strategies.
• Harassing other users or engaging in offensive behavior.
• Using the platform for money laundering purposes.
• Attempting to breach the platform's security systems.
• Creating an account using a false identity or documents.
• Assisting minors in creating an account.

Our Commitment to Responsible Gaming

hy77 is firmly committed to responsible gambling. We believe entertainment should be enjoyed, not become a source of harm.

7.1 Self-Control Tools

• You can set deposit limits on your own account at any time.
• There is an option to self-exclude your account for a set period if needed.
• You can reach out to our support team at any time for assistance.

7.2 Minor Protection

hy77 places the highest importance on protecting minors. Parents and guardians are advised to use available parental control software and to keep their account credentials secure.

To learn more about responsible gaming, please visit our Responsible Gaming page.

Privacy & Data Protection

hy77 stores your personal information with the utmost confidentiality. The platform uses SSL encryption technology to keep all transactions and personal data secure.

To learn how your information is collected, used, and protected, please read our Privacy Policy. The Privacy Policy is considered a part of these Terms.

8.1 Use of Information

• Information is used for account management and identity verification.
• Information is used to prevent fraud and ensure security.
• Personal information is not sold to third parties without your consent.
• Information may be provided to authorities where legally required.

Limitation of Liability

hy77 accepts no liability in the following circumstances:

• Service disruption caused by internet connectivity issues or technical problems.
• Damage caused by faults in third-party software or hardware.
• Account security being compromised due to the user's own negligence.
• Service modification or discontinuation due to changes in government regulations.
• Any damage caused by unexpected technical errors or force majeure.

Dispute Resolution & Contact

If you have an objection or complaint, please contact our support team first. hy77 reviews every complaint fairly and is committed to providing a resolution as quickly as possible.

10.1 Complaint Process

• Step 1: Speak directly with our support team via live chat (available 24/7).
• Step 2: Send a detailed written complaint by email to: [email protected]
• Step 3: hy77 will resolve the dispute through discussion using every reasonable effort.

10.2 Applicable Law

These Terms shall be interpreted and applied in accordance with applicable law. Both parties will always attempt to resolve disputes through discussion.

Changes to Terms & Termination

11.1 Right to Modify

hy77 reserves the right to modify these Terms at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after any changes means you have accepted the updated Terms.

11.2 Account Closure

A user may close their account at any time. Account closure requests must be made through the support team. Please ensure you withdraw all eligible funds before closing your account.

hy77 also reserves the right to close an account without notice in the event of a breach of these Terms.